KidsKlub is a collection of safe, ad-free games for children aged 4 to 8. A subscription grants access to all games – without in-app purchases, advertising, or microtransactions. All games are non-addictive, educational, and promote creativity.
Will my previous one-time purchases still work without a subscription?
Yes. Anything you purchased as a one-time purchase remains unlocked, even without an active subscription or after cancellation. This applies to content packs within an app and to apps that previously required payment. If something is missing, for example, after a reinstallation or on a new device, tap “Restore Purchases.” You'll find this button on the first page of the welcome screen, usually in the bottom left corner, or in the app's account section if you're logged in. First, sign in to the App Store with your Apple ID or to Google Play with the account you used for the purchase. On Android, support can unlock previously paid apps; see “I bought an app earlier. Why do I see the subscription now?”
My code from the physical gift card isn't working!
Don't worry. The code is still valid in most cases. Cancel the subscription in the app – it will then expire free of charge 7 days after the start date. After that, you can redeem your code here. Problems usually arise because your account is still in the free 7-day trial period – our system prevents two active subscriptions on the same account simultaneously.
Does it matter where I sign up for a KidsKlub membership?
There are several ways to subscribe: via our website, a KidsKlub app like Fiete World or Fiete PlaySchool, or physical gift vouchers. It doesn't matter where you subscribe. However, cancellation must be done through the respective app store or our website.
How much does KidsKlub cost?
The monthly plan costs $5.99 per month. The annual plan costs only $2.92 per month.
What happens after the free trial period ends?
After the free trial period ends, you will receive unlimited access to all KidsKlub games – for the price of one premium game per month.
What can I do if an app isn't working?
Most errors are caused by insufficient storage on your device. Please try: 1) Close all background apps, 2) Restart your device, 3) Reopen the app. If the error persists, email us with your device type and a detailed description of the problem.
I purchased an app previously. Why am I now seeing the subscription?
Some Fiete apps used to cost a one-time fee and are now free with a KidsKlub subscription. If you purchased such an app previously, you retain access without a subscription. On iPhones and iPads, the app automatically checks upon launch whether your Apple ID purchased it. To do this, sign in to the App Store with the Apple ID you used for the purchase and open the app with an internet connection. If the app doesn't recognize the purchase, tap “Restore Purchases.” You'll find this button on the first page of the welcome screen, usually in the bottom left corner. If you're signed in with your KidsKlub account, it will also be located in the app's account section. On Android: Google Play doesn't automatically notify us of previous app purchases. Therefore, please send us an email (mailto: ahoiii) with your Google Play order number (it starts with GPA.), and we'll activate your account. Further information regarding what to include in the email can be found under “Who can I contact with specific problems?”.
Why isn't Family Sharing working?
Family Sharing is now enabled for all apps. Please try reinstalling the affected apps – that should fix it. Here is the official explanation from Apple: https://support.apple.com/de-de/HT203046
Who can I contact if I have specific problems?
You can find initial help [here in our FAQ]. If you have problems with your account or a purchase, write us an email [mailto: ahoiii] or use [our feedback form]. To help us assist you the first time, please include: 1) the email address of your KidsKlub account, 2) the app and your device (iPhone, iPad, or Android), 3) proof of purchase: for Apple, the receipt email from Apple; for Google Play, the order number (it starts with GPA.); for purchases on our website, the invoice, 4) your user ID from the account section of the app, 5) a screenshot of the screen showing the problem, 6) the code if you redeemed a voucher.
I have an idea for a new feature. How can I submit it?
The best way to send us your ideas is via our feedback form – that way it goes directly to where it belongs. You can also send us an email.
How can I request a refund?
Apple App Store: Go to reportaproblem.apple.com, sign in with your Apple ID, find the purchase, and select “Report a Problem.” You can also find the “Report a Problem” link directly in your Apple invoice via email. Google Play: Visit the Google Play website, go to “My Account,” find the app, tap the three dots, and select “Request a refund.”
How can I cancel my KidsKlub subscription?
On iOS (Apple): Settings → your name → Subscriptions → select KidsKlub → Cancel subscription. On Android (Google): Open the Google Play app → profile picture → Payments & Subscriptions → Subscriptions → select KidsKlub → Cancel.
I can't log in to my child's device using “Sign in with Apple”. What can I do?
You can sign in with your email and password instead. On your own device, go to your account settings, sign out, reopen the app, and tap “Forgot Password” (not “Sign in with Apple”). Enter your email address to set a new password. If you used “Hide Email,” use your Apple Relay address (ending in @privaterelay.appleid.com).
I used “Hide Email”. How do I find my Apple Relay email address?
On iPhone/iPad: Settings → your name → Sign in with Apple → Select KidsKlub. On Mac: System Preferences → your name → Sign in with Apple → Select KidsKlub. The relay address that Apple created for KidsKlub will be displayed there. For more information, see: https://support.apple.com/105078